Ordering Your Tuxedo
How can I order my tuxedo?
You can choose one of our pre-styled looks or customize your own style using our Tux Builder.
What information do I need to place my order?
It’s really easy to place your order. We just need you to:
Tell us your event date
Specify your chosen tuxedo
Enter your measurements (our measuring guide makes it easy)
Provide your billing address and credit or debit card number (we accept Visa, MasterCard and American Express)
Provide the shipping address for your rental
How do I pay for my order?
Orders must be paid for in full at the time of order.
Each tux must be secured with a valid credit or debit card. This will authorize us to charge your card in the event of damaged or non-returned items.
When should I place my order? / When is the latest I can place my order?
Ideally, you should place your order and confirm your sizes as early as possible. This ensures that you get the styles and sizes that you want. We will accept orders up to 1 week prior to the function, but these may incur additional costs and there may be limited availability of your preferred styles and sizes.
What should I do if I want to update or change sizes or other details on an order?
If you need to make any changes to your order, please call our Customer Care team on (844) 363-2558 from 8:00 am to 7:00 pm, CST, Monday through Friday.
What should I do if I want to cancel an order?
If you would like to cancel your order at any time, please call our Customer Care team on (844) 363-2558 from 8:00 am to 7:00 pm, CST, Monday through Friday. Cancellation charges will depend on when the order was placed and on the event date. Please view our terms and conditions for full details.
How do I make changes to the tuxedo I’ve chosen?
If you’d like to make changes to your order, please call our Customer Care team on (844) 363-2558 from 8:00 am to 7:00 pm, CST, Monday through Friday. We will do our best to accommodate your request, but you may incur additional charges and your chosen sizes may not be available.
What ages do we cover for prom?
We carry adult sizes up to size 66. Orders for persons under 18 years of age must be made by an adult.
Where and when will my order be delivered?
You can choose to have your tuxedo shipped to your home, an office, or another convenient address (within the continental United States only). Please note that we cannot ship to P.O. Boxes or APO/FPO.
The shipping and return dates of your order will be automatically generated when you select your event date. Rental returns are normally due the next business day following the event.
Your tuxedo will be delivered at least 4 days prior to your event date to allow plenty of time to make sure you’re happy with it.
Our preferred shipping provider is FedEx. Once shipped, you’ll receive an email to let you know your tuxedo is on its way. You can use the FedEx tracking service to view the progress of your package and change the shipping address or date if you need to.
For events that need an extended rental period, avoid late fees by calling our Customer Care team on (844) 363-2558 between 8:00 am and 7:00 pm, CST, Monday through Friday to discuss shipping and return arrangements.
What do I do when I receive my tux, and what if I’m not happy with it?
When your tux arrives, unpack everything to verify you’ve received all of the correct items and try on your tuxedo to check the fit. We're here to help, so if you have any issues, please contact our Customer Care team at CustomerCare@promtuxedo.com or call (844) 363-2558 between 8:00 am and 7:00 pm, CST, Monday through Friday.
How and when do I return my order?
The date you need to return your tux to us is determined by your event date and is normally the first business day after your event. Simply put all of the rental items into the suit bag and place them into the original box. Affix the pre-paid return label provided with your order, and drop it off at any FedEx location or schedule a pickup at www.fedex.com. You may be charged an additional daily rental fee if your items are not processed by FedEx on your pre-determined return date.
What if I have lost my shipping label?
Please call our Customer Care team on (844) 363-2558 from 8:00 am to 7:00 pm, CST, Monday through Friday to request a duplicate shipping label. Please note that you will not be reimbursed for shipping costs if you do not use our pre-paid FedEx label.
What if I have damaged or lost my tuxedo?
You will be liable for the cost of replacing any garments that are damaged or not processed by FedEx within 3 business days following your event date. (Unless arrangements for an extended rental period have been approved prior to your event.) Please alert our Customer Care team of any damages or missing items by calling us on (844) 363-2558 from 8:00 am and 7:00 pm, CST, Monday through Friday.
With the damage and handling fee, you will be covered for the accidental damage of your tuxedo. This does not cover malicious damage or neglect of the tuxedo. Please view our full terms and conditions for more details.
Garment Charge Long Jacket $300 Regular Jacket $250 Pants $85 Vest $70 Shirts $25 Shoes $60 Neckwear $15 Pocket Square $8 Cufflinks $5 Suit Bag $10
What should I do if I have missed my scheduled FedEx pickup?
If you have missed your scheduled pickup, please drop off your return at any FedEx location on your return due date. If you’ve missed the FedEx cut off, please contact our Customer Care team on (844) 363-2558 from 8:00 am and 7:00 pm, CST, Monday through Friday.
What should I do if FedEx doesn’t pick up my return?
FedEx normally makes scheduled pickups between 9:00 am and 5:00 pm, Tuesday through Friday. In the unlikely event FedEx fails to collect your tuxedo, please drop off your return at any FedEx location on your return due date. If you’ve missed the FedEx cut off, please call our Customer Care team on (844) 363-2558 from 8:00 am and 7:00 pm, CST, Monday through Friday.